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Change Management

Course Summary

1.0 day
Course Overview

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Learning Objectives

Upon successful completion of this course, students will be able to:
List the steps necessary for preparing a change strategy and building support for the change
Describe the WIFM – the individual motivators for change
Use needed components to develop a change management  and communications plans, and to list implementation strategies
Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
Use methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
Use strategies for aligning people with a change, appealing to emotions and facts
Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency
Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility

Topics Covered

Preparing for Change
Defining Your Strategy
Building the Team
Identifying the WIFM
What's in it for Me?
Building Support
Understanding Change
Influences on Change
Common Reactions to Change
Tools to Help the Change Process
Managing the Change
Change Readiness Audit
Stakeholder Analysis
Developing a Change Management Plan
Developing a Communication Plan
Implementing the Plans
Gaining Support
Gathering Data
Addressing Concerns and Issues
The One-Minute Exchange
Evaluating and Adapting
Making it All Worthwhile
Leading Status Meetings
Celebrating Successes
Sharing the Results and Benefits
Using Appreciative Inquiry
The Four Stages
The Purposes of Appreciative Inquiry
Examples and Case Studies
Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Building Resiliency
What is Resiliency?
Why is It Important?
Five Easy Steps for the Leader and the Individual
Building Flexibility
What is Flexibility?
Why is it Important?
Five Easy Steps for the Leader and the Individual


Avalon Foster Group, LLC
1300 Proline Place
Gettysburg, PA 17325
Call: 717-398-5066


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