Course Summary

Length

1.0 day

Course Overview

By the end of the course, you will be able to apply your knowledge of supply chain management.

Learning Objectives

Upon successful completion of this course, students will be able to:

Identify how supply chain management relates to customer satisfaction, improving performance, lowering costs, product development

Understand the strategic, tactical, and operational levels of supply chain management and their effects

Comprehend the product, information, and finance flows of supply chain management and data warehouses

Understand inventory management and supply chain groups

Understand tracking and monitoring methods

Understand supply chain event management

Topics Covered

Why supply chain management?

Customer satisfaction

Improving performance

Lowering costs

Product development

Key terms (I)

Procurement

Upstream and downstream

Raw material

Forecasting

Carrying cost

Key terms (II)

Inventory

Order generation

Order taking

Order fulfillment

Returns management

Three levels of supply chain management

Strategic level

Tactical level

Operational level

Bullwhip effect

Five stages of supply chain management

Plan

Source

Make

Deliver

Return

The flows of supply chain management

The product flow

The information flow

The finances flow

Data warehouses

Inventory management

Levels of inventory

Just-in-time inventory

Keeping accurate records

Inventory calculator

Supply chain groups

The suppliers

The producers

The customers

The customer’s customers

Tracking and monitoring

Dashboard

RFIDs

Alert generation

Stock keeping unit (SKU)

Supply chain event management

Inventory alerts

Supplier alerts

Bottlenecking

Being proactive