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Knowledge Management

Course Summary

1.0 day
Course Overview

Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company. This course will teach you how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Learning Objectives

Upon successful completion of this course, students will be able to:
Understand the basic concept of knowledge management (KM)
Identify the do’s and don’ts of KM
Identify the KM live cycle
Identify the new KM paradigm
Identify the KM models
Understand how to build a KM rational for your company
Understand how to customize KM definitions
Identify the steps to implementing KM in your organization
Identify tips for success
Understand the advance topics in KM

Topics Covered

Understanding knowledge management
What is knowledge
What is knowledge management
A brief history
Applications in the workplace
Do’s and don’ts
Data, information, and knowledge
The tacit mode
The explicit mode
Identifying conversion categories
The knowledge management life cycle
Understanding episodes
The new knowledge management paradigm
Paradigms of the past
The new paradigm
Implications and applications
The knowledge management endgame
Knowledge management models
The Nonaka and Takeuchi model (SECI)
Wiig model
Kakabadse model
Boisot model
Building a knowledge management rationale
Why rationale is necessary
Building a business case
Finding success stories
The commoditization /customization model
Customizing knowledge management definitions
Components of a knowledge management definition
Customizing the components
Sample definitions
Creating a KMBOK
Implementing knowledge management in your organization
Gathering support
Identifying opportunities for revenue streams
Key knowledge management techniques
A map for success
The no-budget scenario
Tips for success
About the chief knowledge officer
Knowledge management skill checklist
The knowledge management imperative
The hype curve
Barriers and helpers to success
Advanced topics
The knowledge management maturity model
Absorptive capacity
Process model types


Avalon Foster Group, LLC
1300 Proline Place
Gettysburg, PA 17325
Call: 717-398-5066


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