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Measuring Results from Training

Course Summary

1.0 day
Course Overview

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

Learning Objectives

Upon successful completion of this course, students will be able to:
Understand Kolb’s learning styles and learning cycle
Understand Kirkpatrick’s levels of evaluation
Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals
Understand when to use each type of evaluation tool
Be able to perform a needs assessment
Know how to write learning objectives and link them to evaluation
Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
Know how to identify the costs, benefits, and return on investment of training
Be familiar with the parts of a business case

Topics Covered

Kolb’s learning styles
The four-stage process
Kirkpatrick’s levels of evaluation
Level one: reactions
Level two: learning
Level three: behavior
Level four: results
Types of measurement tools
Goal setting
Peer evaluations
Supervisor evaluations
High-level evaluations
Focusing the training
Performing a needs assessment
Creating learning objectives
Drilling down into content
Creating an evaluation plan
What will we evaluate?
When will the evaluation be completed?
How will we evaluate it?
Who will perform the evaluation?
Assessing learning before training
Workplace observation
Objectives assessment
Pre-assignments and pre-tests
Assessing learning during training
Reviewing learning objectives
Performing hip-pocket assessments
Quizzes and tests
Skill assessments
Assessing learning after training
Evaluation timelines
Learning journal
Goal setting
Additional methods of evaluation
The long term view
Creating a long term evaluation plan
Methods of evaluation
Documenting lessons learned
Calculating the Return on Investment (ROI)
A basic ROI formula
Identifying and measuring tangible benefits
Identifying and measuring intangible benefits
Calculating total costs
Making a business case


Avalon Foster Group, LLC
1300 Proline Place
Gettysburg, PA 17325
Call: 717-398-5066


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