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Succeeding in Courageous Conversations

Course Summary

0.5 day
Course Overview

This program will teach participants how to manage their own emotions and maintain focus during challenging conversations. When circumstances get heated people look to leaders to facilitate a positive outcome. They will understand how different people respond to conflict and how to take simple actions to focus the conversation on positive outcomes.

This course is presented in cooperation with
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Learning Objectives

Upon successful completion of this course, students will be able to:
Understand conflict styles and their responses
Know how to build emotional bank accounts for long term effectiveness
Know how to engage in "Courageous Conversations"
Stay focused on dialog and move towards positive outcomes
Understand how to keep conversations focused on mutual objectives


Avalon Foster Group, LLC
1300 Proline Place
Gettysburg, PA 17325
Call: 717-398-5066


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