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Communication Strategies

Course Summary

1.0 day
Course Overview

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Learning Objectives

Upon successful completion of this course, students will be able to:
Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages

Topics Covered

The big picture
What is communication?
How do we communicate?
Other factors in communication
Understanding communication barriers
An overview of common barriers
Language barriers
Cultural barriers
Differences in time and place
Paraverbal communication skills
The power of pitch
The truth about tone
The strength of speed
Non-verbal communication
Understanding the Mehrabian study
All about body language
Interpreting gestures
Speaking like a star
S = Situation
T = Task
A = Action
R = Result
Listening skills
Seven ways to listen better today
Understanding active listening
Sending good signals to others
Asking good questions
Open questions
Closed questions
Probing questions
Appreciative inquiry
The purpose of AI
The four stages
Examples and case studies
Mastering the art of conversation
Level one: discussing general topics
Level two: sharing ideas and perspectives
Level three: sharing personal experiences
Our top networking tips
Advanced communication skills
Understanding precipitating factors
Establishing common ground
Using “I” messages


Avalon Foster Group, LLC
1300 Proline Place
Gettysburg, PA 17325
Call: 717-398-5066


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