This course is about improving interpersonal communication by identifying and using the most appropriate and effective communication styles and techniques. Participants will master techniques in asking and answering questions, using nonverbal communication, giving feedback, and empowering staff. Participants will become comfortable and competent at communicating with individuals at every level of responsibility from subordinates to senior management within their own company as well as client and vendor organizations. The training includes exercises on effectively promoting ideas, handling negotiations, and dealing with sensitive human resource issues. Participants also learn to identify an organization's communication culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways leverage a cultural network.